Grievance Procedures under the Americans with Disabilities Act

This Grievance Procedures is established to meet the requirements of the Americans with Disabilities Act
of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on
the basis of disability in the provision of services, activities, programs, or benefits by the Town of Bay
Harbor Islands. The Town's Personnel Policy governs employment-related complaints of disability
discrimination.


The complaint should be in writing and contain information about the alleged discrimination such as name,
address, phone number of complainant and location, date and description of the problem. Alternative
means of filing complaints, such as personal interview or a tape recording of the complaint, will be made
available for persons with disability upon request.


The complaint should be submitted by the grievant and/or hislher designee as soon as possible but no later
than 60 calendar days after the alleged violation to:


Ronald Wasson
Town Manager/ADA Coordinator
Town of Bay Harbor Islands
9665 Bay Harbor Terrace
Bay Harbor Islands, FL 33154


Within 15 calendar days after receipt of the complaint, Town Manager Ronald Wasson or his designee will
meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days
of the meeting, Town Manager Ronald Wasson or his designee will respond in writing, and where
appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The
response will explain the position of the Town and offer options for substantive resolution of the
complaint.


If the response by Town Manager Ronald Wasson or his designee does not satisfactorily resolve the issue,
the complainant and/or hislher designee may appeal the decision within 15 calendar days after receipt of
the response to the Town Council.


Within 15 calendar days after receipt of the appeal, the Town Council will meet with the complainant to
discuss the complaint and possible resolutions. Within 15 days after the meeting, the Town Council will
respond in writing, and, where appropriate, in a format accessible to the complainant, with a final
resolution of the complaint. 


All written complaints received by Town Manager Ronald Wasson or his designee, appeals to the Town
Council, and responses from these two offices will be retained by the Town for at least three years.